Salesforce hosts an annual conference for its customers called Dreamforce. At the Dreamforce conference in November 2009, there were a couple of presentations on user adoption. One session was called The Cardinal Rules of User Adoption (PDF available; 38 slides). John McGuigan of Fiberlink Communications presented their approach […]
Yesterday I presented to about 30 people at the Christchurch SharePoint User Group on User Adoption Strategies for SharePoint, based mainly on my recent Governance Themes report, along with a sprinkling of material from my upcoming User Adoption Strategies book thrown in for good measure. It was a […]
Luis wrote last week about 3 barriers to adoption of collaboration tools in the enterprise. Number 3 was about the lack of education in using the tools. Luis wrote: “Time and time again, plenty of businesses take for granted such important task of educating their workforce not only […]
In a white paper from 2008, Oracle pins the contribution of technology to success at a maximum of 20%. Very cool to see a major vendor say this in its materials. “Nearly 80 percent of the issues that can affect your deployment and overall solution adoption involve factors […]
Just been reading a white paper on user adoption, and saw a great chart from John McKean’s 1999 book, Information Masters: Secrets of the Customer Race. The success contribution of technology is only 10%, in John’s view. It used to be higher, but here’s how he sees the […]
On April 27, I’m presenting on user adoption within SharePoint at the next Christchurch SharePoint User Group meeting. “What’s the number one complaint from people charged with the implementation of new collaboration tools? They do the work, and then no one uses them! The very people whom the […]
This report analyzes the governance theme of User Adoption Strategies when using SharePoint for collaboration. Published March 2010.
I talked about the survey results from my recent User Adoption Strategies survey all over Europe earlier this month, and now those same results are available in written form for everyone. To set the context, this is one of about 10 reports that will make up the SharePoint […]
I’ve been talking about the findings from my recent survey on User Adoption Strategies all over Europe, but had to put on hold the actual writing up of the document. The first document is now done: the analysis of the results from over 200 organizations using the Central […]
This report analyses the use and effectiveness of user adoption strategies for the Central Desktop service, among a reference group of current Central Desktop client organizations. Published March 2010.