John McGuigan presented in 2009 on the path to sustainable adoption for Salesforce. A decade later, his core argument is still completely current and up-to-date.
Re-thinking return-on-investment for Office 365, because “saving minutes” is a useless approach. An ebook I wrote for Silverside.
We held a push-up competition several years ago at my house. Some of my sons could easily do 20 push-ups, but one in particular couldn’t do any (he was … 7?). “Dad, I can’t even do one” he said to me. “That’s because you’ve never tried,” I replied. […]
Earlier in the week I suggested we should use a different word instead of change. Marijn commented about his slide deck above, presented at SharePoint Saturday in Cambridge in September 2017. Read the whole deck, but I’m making an especial call out re Marijn’s argument around “progress” instead […]
I have 21 drawers by my office desk. These hold stationery, paper, books to read, pens and pencils, pocket knifes, old thumbdrives, book manuscripts, keys, cables, in-progress projects, client-specific items, old journals I haven’t scanned yet, charging adapters, and much more. Each drawer has a particular focus, and […]
Change. Doing something different. Learning. Mastering a new area. Building new knowledge and skills. Progress. Moving forward. Usually has the sense of an envisioned destination towards which the movement is being made. Improve. Become better. Better. More desirable, satisfactory, or effective. What’s that old saying about “the only […]
The Stages of Change model I reference in User Adoption Strategies has a final stage called “maintenance.” The intent of this fifth stage in the model is that the change introduced is done repeatedly, not just once. That the change in behaviour becomes the new way of living […]
I was talking with a colleague last week, and asked about a recent learning and development program on change management he attended. He said that in his discussions with prospective clients about adoption services for Office 365 he was often asked: “Is this real change management, or just […]
Knowledge and information workers don’t produce physical product. They are paid to use their brains – leveraging a domain of knowledge, ways of thinking, ways of approaching a problem, ways of creating solutions to problems, and so on. There’s a mental process at the core of how such […]
One of the questions to ask when evaluating a current work activity or process (at whatever level you engage with that – e.g., business model, system) is what is working? What is going well? It is important to note that this should only ever be a question of […]