Over the past few days I’ve bounced a couple of ideas off different people. My intent was to help them think through a decision they were facing by suggesting another way of thinking about it. The nature of the ideas are inconsequential for this discussion, but in both […]
Hearing is the mechanical process. Listening is the deep internal process of understanding, of engaging, of giving, of seeking, of sensemaking. Not being able to hear is a deficit, but not being willing to listen is a travesty.
If people are doing good work, swapping out a few people on the team won’t destroy performance. Ditto if it’s an under-performing team – merely swapping out a few people while leaving the majority of team members in place won’t be enough to dislodge the bad practices.