Category: Adoption & Effective Use

An Argument for Training

Greg Jones, the head of IS and KM at Landcare Research, recently made the case for training (in ComputerWorld NZ): “The latest in ICT systems can be of no use when your staff don’t know how to use them effectively. With the right investment in training staff, even […]

Collaboration on the Intranet

In late September 2013 I presented a keynote speech at the Interaction 2013 conference in London. I talked about why the intranet needs to support collaborative activities, outlined some core concepts (culture, governance, adoption), and then talked about the journey ahead.