Michael will be keynoting at Collective 2014 in Sydney in May, and also presenting a one-day workshop on User Adoption.
Greg Jones, the head of IS and KM at Landcare Research, recently made the case for training (in ComputerWorld NZ): “The latest in ICT systems can be of no use when your staff don’t know how to use them effectively. With the right investment in training staff, even […]
In User Adoption Strategies 2nd Ed. (2012) I profile numerous strategies that organizations are embracing to encourage user adoption of new ways of working – including the Bulk Loading Party strategy. In my reading this morning, I came across a story of how Rehmann Financial approached the implementation […]
Over on Inc., Les writes about how not to roll out a new system or process: “Last week it was reported that Avon … had abandoned a $125 million SAP system. The reason? Their salespeople (mostly independent reps) where leaving in droves because the new system was so […]
Easy First Steps – a User Adoption Strategy (and what IBM is doing in IBM Connections with Touchpoint)
In my User Adoption Strategies book I write about many strategies that can be used to encourage user adoption of new collaborative tools and approaches. One of those strategies is called “Easy First Steps,” a Stage 3 (Enlivening Applicability) strategy. Here’s what the book says on page 188 […]
Updates on being effective with user adoption. This issue includes thoughts on internal and external trainers, the pathways available when facing adoption issues, and more.
Current approaches to introducing new collaboration tools are not working. A new approach is needed. Read our Executive Briefing on why creating an Adoption Approach is required.
In late September 2013 I presented a keynote speech at the Interaction 2013 conference in London. I talked about why the intranet needs to support collaborative activities, outlined some core concepts (culture, governance, adoption), and then talked about the journey ahead.
A commonly used strategy to support user adoption is classroom training. Classroom training can be designed in a variety of ways, by emphasising different design factors. One of those design factors is the choice to use internal trainers or external trainers. There is a short analysis of this […]
A Roadmap for Organizations Using IBM Connections Who Are Facing User Adoption Problems: Two Pathways
I was talking to a colleague last week about how customers who are using IBM Connections were going from an adoption perspective. Since I have written books on this, and run workshops with organizations to help with approaching the user adoption challenge, I have an interest in spreading […]