Maintain and Step Up

The Stages of Change model I reference in User Adoption Strategies has a final stage called “maintenance.” The intent of this fifth stage in the model is that the change introduced is done repeatedly, not just once. That the change in behaviour becomes the new way of living […]

On Interpretation and Artistry

There is a lot of thinking and repeatable process in re-imagining effective work. Learning how to examine a current process to understand its intent, its current form, and the actors involved. Being able to introduce new information to overcome information saturation. Pulling out your binoculars and seeing the […]

From Out-Hustle to Out-Look

Fortune Magazine interviewed Dennis Lynch in early 2014 about his investment philosophy at Morgan Stanley. Key ideas: Take a long-term view in a world that thinks short-term. Markets with high growth rates offer good investment possibilities. Remember the fundamentals (long-term vision) and don’t get caught off guard by […]

Slinging Mud

I was talking with a colleague last week, and asked about a recent learning and development program on change management he attended. He said that in his discussions with prospective clients about adoption services for Office 365 he was often asked: “Is this real change management, or just […]

Envisioning a New Approach

Envisioning a new approach has two inputs: your understanding of the current reality of the work process or activity, and your newly developed understanding of what’s possible. Developing an understanding of both inputs with some degree of separation enables greater clarity of understanding due to single-tasking: you only […]

Wanted: A Presentist

With futurists the world is awash. Who proclaim the new and to the past say tosh. The future of work is so very posh. What you’re doing today is only bosh. The world is awash with futurists. Those who claim to see the future. As in the future […]