In an article that’s almost four years old, Matt Gervais talked about five reasons Exchange shops delay Office 365 migrations. Some of the issues he raised have been addressed (re #1 – GE), and others remain problematic, although generally less so. What I found most interesting, however, was the comment section to the article. It’s hard to gauge the veracity of the commenters due to the prolific use of anonymous names, but two of commenters talked about giving up on Office 365 due to problems.
Consider (again, this is from 2012):
(AnonymousUser, 3 August 2012) “We have migrated to Office 365. Now, after two years of BPOS/Office 365, we’re migrating back to an on-premise Exchange Server. Office 365 is not flexible enough for our environment.“
(AnonymousUser, 12 September 2012) “We are actually migrating FROM O365 after three years of frustration with BPOS and O365. The service is not reliable and the tech support is horrible. Going to O365 was the worst business decision we ever made.“
In my interactions with people about taking a strategic approach to the use of Office 365 (per my key theme), they will often mention current problems they are experiencing. e.g., instability, unreliability, and poor performance of OneDrive for Business (even the new next generation client). But I haven’t yet spoken to anyone who works for a firm that has gone to Office 365 and then pulled out entirely, as the two commenters above from 4 years ago suggested.
Is this still happening? What am I not seeing?