Culture & Competency

Think Culture, Not Technology

IBM and MIT Sloan Management Review conclude that organizational challenges hold companies back from fully integrating analytics across their enterprises, not technology:

According to a global survey of more than 4,500 executives, managers and analysts from more than 120 countries and 30 industries, 44 percent of organizations say cultural barriers to enterprise-wide analytics adoption, such as the requirement for new leadership competencies and organizational resistance to new ideas, are the primary barriers. In contrast, only 24 percent point to technology concerns.

The new report, entitled “Analytics: The Widening Divide,” builds on the findings from the original study by MIT SMR and IBM in 2010 to understand how companies are embedding analytics in more of the enterprise’s processes and operations. The 2010 study found organizations fall into one of three levels of sophistication: basic users referred to as Aspirationals, followed by the more Experienced users, and the most advanced users referred to as Transformed. Year-to-year comparisons reveal that the more sophisticated users are expanding their deployment of analytics and widening the performance gap over their peers.

My Comments
1. There’s a whole chapter in Collaboration Roadmap on this topic – Chapter 4, “Accept Technology is a Small Factor in Success.” Within a collaboration world, the book lays out a roadmap for dealing with the business and human factors.

2. While the quantification of culture versus technology is interesting, surely it was never expected that technology was the leading factor?

Categories: Culture & Competency