This morning I spent a few hours trawling around the Jive Software web site, getting an update on current thinking and approaches coming out of Jive. It was good to see evidence of progress since my last review a few months ago.
A few notes:
- Jive’s main product used to be called “Social Business Software,” but it looks like that name has been dumped in favor of “Jive Engage Platform.” The “social business” phrase remains in use, but to denote strategy and intent, not a product name.
- I like the use of the right-hand “Actions” list, to specify what can be done within a give space or group. The user doesn’t have to go hunting for the various actions they can do. It’s all there.
- The bi-directional integration between Jive and SharePoint looks clean. From within SharePoint, users can access documents and assets stored in Jive. From within Jive, SharePoint lists and libraries – including calendars – can be displayed.
- Users can see the presence of people when looking at their profile; the presence indicator is powered by Microsoft Office Communications Service, Lotus Sametime, or Jive’s own OpenFire technology. It struck me as strange that you had to go the profile to see this though, but I guess as long as the profile pops up whenever you see anyone’s name, it’s okay.
- From a user adoption perspective, I loved this quote in Jive’s adoption white paper: “Keep in mind that not every business goal or challenge can be solved with Social Business Software. A common mistake is to assume that throwing a piece of software at an issue is going to solve it.” (see Social Business Software Adoption Strategies).
- Also from a user adoption perspective, I saw reference to a “New User Wizard,” to help a new user with setting up their profile and so on. I wrote about this in my book on user adoption, so it’s great to see the strategy being actively used by Jive.
Do you use Jive’s software at work? If yes, and if you have involvement in planning for user adoption, I am running a round of interviews on this topic this week. Please contact me to arrange a time to talk.