“Michael Sampson’s book User Adoption Strategies is also a must-read. In it, he compellingly outlines the need behavioural change if collaboration tools are going to succeed within organisations, and provides a simple four-stage model for planning this transformation.
Most importantly, he outlines 20 (!) different change strategies that can be applied to gain adoption of collaboration tools. These range from quick-and-easy activities to major enterprise initiatives; all are worth considering.
This is a masterwork, and it highlights what organisations must do make collaboration tools work. As Michael reminds us, “hope is not a strategy”.“
Read James’s post: Collaboration Tools Require New Ways of Working