User Adoption Strategies (2nd Edition)

What’s the number one complaint about the introduction of new collaboration tools into a group or organization? Answer: no one uses them. It’s time to do something about this complaint. It’s been happening for too long, with too many generations of collaboration tools. What can we do? Become a lot better at user adoption.

Title: User Adoption Strategies (2nd Edition): Shifting Second Wave People to New Collaboration Technology
Paperback: 304 pages
Publisher: The Michael Sampson Company (July 2012)
Language: English
ISBN-13: 9-780473-211219
Availability: for immediate shipment
Price: US$49 per copy, including postage

Table of Contents
Foreword – by Nancy White (Full Circle Associates)
Chapter 1. Focusing on User Adoption is Critical (PDF, 44 pages)
Chapter 2. The Context for User Adoption Strategies
Chapter 3. What We Know About Change
Chapter 4. New Ways of Working
Chapter 5. The Four Stages Model of User Adoption (PDF, 16 pages)
Chapter 6. Winning Attention
Chapter 7. Cultivating Basic Concepts
Chapter 8. Enlivening Applicability
Chapter 9. Making It Real
Chapter 10. Crafting Your User Adoption Approach
Chapter 11. Measuring and Evaluating User Adoption
Chapter 12. User Adoption for Advocates of the Old Way
Chapter 13. Final Thoughts