Fluent is a new service that integrates with Gmail to present a Twitter-like email experience: “The latest harbinger of that transition is Fluent, a new service that integrates with Gmail (and eventually, its creators say, with other email platforms) to deliver messages in the flowing fashion of a […]
Recent research by Pitney Bowes points to the problem of low integration between different marketing channels, and the consequential costs of this: “Pitney Bowes Software (PBS), a global leader in customer data, analytics and communication software and services reveals, through a study of large B2C organisations in UK, […]
Jive will be releasing a version of its social business software tailored at the customer service scenario in organizations: “The product, which will be called Jive Social Customer Service Solution, will include native integration with CRM (customer relationship management) and case management applications, social media monitoring capabilities, mobile […]
Michael analyzes the Samsung S Pen, that complements the Samsung Galaxy Note: “What I really like about the S Pen, though, is that Samsung has integrated the input device with a set of applications. You can, of course, write notes with the pen, and Samsung’s marketers point out […]
San mentions three benefits from being a social business: collaboration, mobility, and employee retention. On employee retention, San says: “… social businesses benefit from increased and global collaboration, as well as mobility, to ensure the whole team feels a part of the decision making process. By building a […]
The Altimeter Group has reached the same conclusion as I have: without the proper approach to enterprise social networking it will fail: “Enterprise social networking (ESN) software can improve communication and collaboration among employees, but most companies aren’t implementing and using these products properly, leading to unmet goals, […]
Christian ponders the impact of technology innovation and new collaboration approaches on the IT workforce. He suggests three main changes: more Business Analysts (per my book, Collaboration Roadmap, this would be about business engagement), increased reliance on cloud-based services, and a higher focus on user adoption. On the […]
Nicholas writes about growing up and rites of passage: “For us as individuals there are many rites of passage which handled well allow us to ‘grow up’. To become the person who can do amazing things and contribute to family, firm and society. It’s similar for an organisation. […]
John talks about the need to design the learning experiences at meetings, rather than leaving them up to chance: ““For far too long, meeting professionals have been in the planning business. We plan on inviting the same people to the same meeting to discuss the same issues, yet […]
Harmon.ie announced plans to integrate content from IBM Connections into Microsoft Outlook, providing users with convenient and seamless access to social tools from Outlook: “Social email provider harmon.ie® today announced it is helping Microsoft Outlook users embrace social networking by making IBM Connections available through a social sidebar […]
Michael Sampson 
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