Conversations for Understanding – the Amway RealTalk Approach

Claire from Amway explains their RealTalk initiative to create the context for people to talk about difficult subjects without trying to “win” the conversation. The overall intent was to improve the culture at Amway.

A few key points:
– People were encouraged to participate with a positive intent, and assume positive intent on the behalf of others.
– RealTalk was about dialogue not debate. People needed to listen to understand, not talk to win.
– After the RealTalk series finished, people continued to use the format for additional difficult subjects.

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