Sasja Beerendonk’s approach to using IBM Connections is one of the featured case studies in my book Doing Business with IBM Connections (2013). Here’s Sasja’s comment on the book after she received her copy:
“If you are going to embark on a social busines journey using IBM Connections this is a MUST read! In fact, if you are embarking on a social business journey with any kind of social software this book will give you guidance on a practical approach for improving business processes through collaboration scenarios.“
For more, see Sasja’s blog post.
(Thanks Sasja, both for the blog post and your insights for the case study.)