“Groupware …. will not mysteriously transform organizations from collections of highly competitive loners to well integrated, cooperative groups of collaborators. Without careful planning for its introduction and the changes that this will entail, the impact of groupware will likely be quite limited.“
Replace “groupware” with “collaboration technology” or “social” and it’s just the same … as it was when the above was written 16 years ago.
Categories: Culture & Competency