Clarabridge announced an update of its sentiment and text analytics software, with new hooks for social media systems:

“Clarabridge, Inc., provider of sentiment and text analytics software, today announced the availability of the Clarabridge 4.5 “Tower” release for its Enterprise and Professional editions. The new release includes embedded connections to several major social media sources and full French and Portuguese Natural Language Programming (NLP). The Clarabridge Tower release also includes advanced sentiment analysis, an API with real-time access to multiple sections of text (‘verbatims’), and new security and administration capabilities. In addition, users can take advantage of a host of new reports and dashboards, all of which amount to a greater focus on a universal view of the customer.“

My Comments
1. I’m interested in text analytics in internal collaboration systems as a way of understanding patterns of effective collaboration, as enacted between people in groups and teams. Don’t know if Clarabridge could be used for this … but … this interests me.