Culture & Competency

WWPYCBW: Strategy and People (September 8, 2008)

Face-to-Face Meetings: 5x to 35x More Expensive than Virtual Ones
Verizon calculated that face-to-face meetings cost 5 to 35 times more than virtual meetings. The company is encouraging its employees to plan more virtual meetings. “The chief financial officer of Verizon Business—who owns the budget—sent a message addressing budgetary challenges and the benefits of going green and using the company’s conferencing services. Travelers also are reminded of remote conferencing options when booking trips. The company’s intranet travel page has windows that pop up when an employee logs in to remind them to use Verizon’s conferencing and collaboration services and the benefits of going green. The window also pops up each time a decision is made on the page and is included in the notes section.

More on GE SupportCentral
The manager of SupportCentral at GE spoke at the recent Office 2.0 conference in San Francisco; SupportCentral is GE’s internal Web-based knowledge base. Key ideas: anonymity in enterprises doesn’t work, knowledge and people exist within the context of processes, the groups on SupportCentral generate the most value, and make sure you remove dead content. The benefit of SupportCentral: productivity gains of up to 70% in some cases.

Collaboration and Leadership
Michael from Cisco writes about the need for leadership to make collaboration succeed. “Collaboration is easy, isn’t it? Many executives must think so, judging by the way they presumptively mandate collaboration in their organizations. But you’ll get a different view if you speak to the people who are trying to collaborate. They often tell of failed collaborations that waste resources and even create resentment and a determination to “go it alone.” They cite lack of common goals, miscommunication, perceived inequities, distrust, insufficient resources, and a lack of incentives as the reasons for the failures. In short, when a collaboration effort fails, the finger of fault often points at the organization’s leaders. Without the right leadership, collaboration is syncategorematic—like a predicate without a subject, an action with no one acting.” He then lists seven ingredients of successful collaborations.

Quick Links
– About to be involved in a new team? Use For the Birds as an ice-breaker to stimulate conversation about important teaming concepts.
– Eight ways to build collaborative teams.

Categories: Culture & Competency