The August 2008 edition of Messaging News Magazine is out, and my article is Identifying the Genuine Expert: The Three Stages of Expertise Surfacing.

“There are three stages in the sharing of expertise information through collaboration software: declared expertise, deduced expertise and discerned expertise. I believe it is time for organizations to demand vendors to deliver the higher stages. Let’s review each in turn.“

You can download the PDF (5.5 MB, 40 pages).