Tools & Technologies

Thursday's 2.0 Report, May 25

We, the people, use software and IT services to get our work done, to express ourselves, to speak our words. IT infrastructures, traditionally hardwired to and brittle within the enterprise, are being challenged by new waves of innovation on the public Internet that challenge long-held notions of how things should be done, bring new freedom and liberation of expression, and eventually impact how enterprise IT is architectured. Web 2.0 is one such wave, apparently.

Collaboration 2.0
Jen Pahlka, General Manager of the Collaborative Technologies Conference asks “how does Web 2.0 help me in an enterprise or workgroup setting?“, and then goes on to argue that:

Web 2.0 in the enterprise is by and large Collaboration 2.0, and it goes beyond the realm of the hip start ups that target the long tail. The problems that Web 2.0 applications and services are best at solving are ones of group communication, collective intelligence, and user empowerment, and so wikis and blogs, for example, are finding their way into corporations large and small despite the lack of a giant push from powerful enterprise IT vendors.

This thread is going to be a key topic at the Collaborative Technologies Conference (CTC) next month in Boston.

My reaction is that Web 2.0 style applications can indeed be useful for collaborative activities within the enterprise, BUT it is vital that the organization takes a user-centered view of what is required when building an infrastructure to enable collaborative action. It isn’t a matter of throwing blogs, wikis or other Web 2.0 stuff at the situation … you have to build something that addresses the 7 Pillars of IT-Enabled Team Productivity. You can do Pillar 1 through blogs and wikis, and with tagging and tag clouds can address much of Pillar 7. However, there are 5 other pillars … and as I’ve argued before, you need to think about the relevancy of all them when looking at collaboration infrastructure.

Source: CollaborationLoop
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Handling Renegade Applications
How should a CIO or IT manager deal with “non-standard applications” that are brought into the business by non-IT workers? Some views:

  • Seek the right balance to enable solving of pressing business problems while managing risks (network security, compliance, bandwidth, interoperability, storage, and productivity). This advice comes from Frank Ace, CIO for the Wisconsin Department of Justice.
  • Don’t try to stop it, says Gartner. This trend … the “consumerization of IT” … isn’t going to stop. David Smith, Gartner fellow says that CIOs need to “understand why people are doing this” (ie, what problems they are looking to solve) “and to accomodate it to some extent”. Google appears to agree too, saying that consumer technology drives innovation.
  • Collaborate with the business on what’s important … since IT isn’t the only group that has ideas on how to apply technology to solve problems. This is Robert Fort’s view, who is director of IT at Virgin Entertainment Group.

Source: SearchSMB
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Categories: Tools & Technologies