Last week I was the second of two presenters at the Office 365 and SharePoint User Group meeting in Christchurch. My topic was to look at how Office 365 could be used to re-imagine productive work, with the caveat from Lee (the organiser) that the session was to be “highly interactive.” In thinking about how to run the session, I decided to give a very brief introduction to Office 365, argue that it was vital to success to look at how Office 365 can improve various day-to-day working scenarios, and then have the participants do a 5 minute activity in six small groups – and then report back. All in 25 minutes.
I prepared two sets of question sheets – Opportunity Analysis (current state/problem/greatness), Capabilities in Office 365 (what’s on offer), and Behaviours and Culture (essential human behaviours) – and chose two scenarios (holding discussions and managing meetings). In two groups, with three subgroups in each group, I gave one of the six resulting sheets … and asked them to spend 5 minutes answering the questions. Each of the six groups then had 90 seconds each to report back on their analysis / findings.
Here’s what was said:
- Opportunity Analysis … The same discussion happens repeatedly, it’s hard to get everyone on the same page at one time, and discussions are in different places / too many channels, e.g., Yammer, email, physical. There is also no organisation-wide process. It would be great if there was a defined tool and process for all discussions.
- Capabilities in Office 365 … Yammer, Skype Groups, and SharePoint discussions, with Yammer being the best overall tool in the opinion of the group. Benefits of the different tools included visibility, inclusion (of others), real-time interaction, location independent, and interactive abilities.
- Behaviours and Culture … Being open minded, willing to learn/adapt, flexibility, anytime/anywhere interaction, willing to be public and share. These were noted as being important because humans are social, we need to evolve, it requires understanding, and we can learn from each other.
- Opportunity Analysis … Meetings happen without an agenda, and no minutes are captured. This means there is no structure to the meeting, people go off on tangents, time is wasted, people come late, and there are no takeaways / actions. It would be great if there was an agenda for every meeting with the invite (and it was early too), and actionable takeaways / decisions were captured.
- Capabilities in Office 365 … Office 365 offers a whole raft of tools for meetings, including Skype for Business, Planner, Office 365 Groups, OneNote, co-authoring capabilities, SharePoint (for sites, lists, and tasks), Sway (for presenting / communicating differently), Yammer, and Office 365 Video. These tools bring benefits including access to historical information, support for remote meetings, working out loud, collaboration, and transparent action items. The group felt that Skype for Business was the most important tool for meetings.
- Behaviours and Culture … Key meeting behaviours included focus, the right amount of time, and inclusiveness. The group almost called out the need for agendas for meetings.
Workshop activities like these are good to run in a larger group setting, where the whole group (8-20 people) get the same question in turn. This allows the capturing of more ideas, the ranking of ideas from a larger set, and joint understanding of how to combine new tools with effective behaviours to approach an opportunity. We didn’t do that in this workshop, and instead, given time constraints, I broke the group into small groups. However, it was remarkable how closely aligned the three sub-groups in each scenario were.
My slides are here:
Thanks to everyone who embraced the workshop activity despite the time constraints.