Darrell Webster is talking about Office 365, user adoption, and WIIFM. Darrell is an enthusiast for Office 365 from a user perspective, works at ShareThePoint in New Zealand, and blogs at webster.net.nz.
– Darrell saw a great need for training people how to use the tools.
– When introducing a new system, (a) how do I get this to work?, and (b) how do I get my people to use it? This presentation is focused on the second question.
– Questions a user asks – how can I share my stuff? What am I using to work? Where am I working? Where are my colleagues?
– … user adoption questions: what should I change? I’m too old for this?
– … bringing these together – People Centered User Adoption.
– building blocks to good user adoption:
– … is this going to be physically familiar to me? Eg., can I use my own devices? Argument from Darrell – letting people use a familiar device will help with user adoption (they know how to use the device).
– … … (research finding – if someone is buying their own devices, they will update them more often).
– … is this functionally similar to what I’ve seen before? Good if people have some experiences that they can reference.
– … … (sometimes – you want to dazzle people with new hardware, and use this as a carrot for enticing people across to a new system.)
– … is it functionally similar? Will I be able to find my stuff? There are some ways to improve familiarity, eg., by roaming profiles. Tolerance and patience will eventually wear out.
– … is it personally preferential? Can I work when I want, where I want, with whom I want? Need to understand working style – location, time, and method / medium.
– how does Office 365 address People Centered User Adoption?
– … there are various capabilities. You need to be showing users the different capabilities. Eg., how to share a Word document and start a Lync meeting.
– users like to be listened to. Listening and communication helps with adoption – rolling out a new system isn’t a one-time event. Why don’t we use the system during the implementation to keep people up to date? Good for showing a real example, and starting to get people to use the system.