Janus Boye from Denmark is talking about sharing is caring, a new intranet perspective.

Key points:
– Museums have traditionally had a special role as gatekeepers. They put assets on display. Intranets have been like this – taking organizational assets, and controlling how they are accessed. The more museums do online, the more people go to the museums. It doesn't cut down on visitor numbers.
– Sharing is easy to understand. Caring is something we talk about a lot less.
– Steve Krug, "If something is hard to use, I just don't use it as much."
– The iPhone / iPad interface and experience has had an impact on people's expectations for our intranet.
– Control on the intranet is very common – top-down communication and controlled content.
– We have a long way to go to a sharing / caring approach on the intranet.
– Need to support mobile access. People have jobs to do when they are on the go.
– From control to … coordination. How do you support doing projects across the organization?
– Crowdsourcing your intranet – how do we get more of our people to share and work together?
– Pull vs push? Do we push news at them via email? It works, in some instances.
– Pick up the phone and call people more often.
– Clean up your intranet. When a large organization migrated to a new intranet, they migrated only 5% of the current pages. The others weren't needed.
– Projects and collaboration are the place to start. It's something that people do a lot.
– What is your role as an intranet manager? What's the career path for an intranet manager?