In the session before lunch at Share 2012, Angela from Bristol-Myers Squibb is taking about implementing an effective SharePoint training program. Angela is the lead trainer for SharePoint at the Global Development and Medical Affairs (GDMA) division at BMS.
– BMS is a large, global organization (more than 10,000 employees). The GDMA division has about 4,000 employees.
– Uses SharePoint 2007. Have a very customized approach to SharePoint. Could not use off-the-shelf training content.
– Service model at GDMA – resource-supported sites, or self-supported sites.
– The training strategy works within the service model. Developed three training programs – two for site owners (either in resource-supported or self-supported sites), and one for site members.
– … for site owners – delivered via in-person / classroom training. Worked well for US site owners; didn’t work so great for others outside of the US. Are developing e-learning materials for beyond-US site owners.
– … for site members – initially delivered virtually via Live Meeting / teleconferencing; since January 2012, have offered online training.
– … for both types of training – use SharePoint survey tools for evaluation. BMS’s learning management system is used for tracking.
– For the site owner curriculum; there are seven sessions:
– … General information session (1 hour)
– … Planning and Building (3 hours)
– … How to Structure Lists and Libraries – Part 1 (3.5 hours)
– … How to Structure Lists and Libraries – Part 2 (3 hours)
– … Customizing your SharePoint Site (2.5 hours)
– … Managing Meeting Workspace sites (1.5 hours)
– … SharePoint Surveys and InfoPath forms (3.5 hours)
– For site members (content contributors and visitors, all delivered via an online course):
– … Overview and demonstration of SharePoint (30 minutes)
– … Introduction to lists and libraries (1 hour)
– … Advanced knowledge of lists and libraries, eg., creating a personal view (1 hour)
– … My Site, with an emphasis on expertise location (30 minutes)
– Post-training – various ways are provided to support site owners after the site has been developed.
– … eg., discussion forum, weekly Q&A sessions, super users forum, platform for additional resources, etc.
In terms of the Four Stage user adoption model in User Adoption Strategies, Angela talked mainly about Stage 2 – Cultivating Basic Concepts. Some of the ideas talk to Stage 3 (Embedded Champion strategy) and Stage 4 (Internal User Group).