Tools & Technologies

Presence and Availability Sensors in Plantronics Headsets

I have a long-running interest in presence and instant messaging systems, dating back to my days at Ferris Research and the 400-page report I wrote a decade ago. Setting your presence was a manual task back then, but things have improved. Richard at Plantronics talks about how their headsets will automatically set presence based on in-call activity:

We’ve started including sensors in our headsets, so that we can communicate a status automatically. Combined with our software we can now share that status with other programs.

Now, my presence on Lync is automatically set to busy when I’m using my mobile for a call – the link is provided by our VoyagerPro UC headset, in conjunction with the software. Also, the software sets your Skype presence automatically based on Lync or mobile usage.

There is also a manual element allows you to control your presence indication – the software allows you to chose the presence status displayed when you put the headset on. For example, putting the headset on can change your status to available (saying you are ready to take calls), or do not disturb (saying you don’t want to take any calls).

The combination of the sensors in the headset, plus the software with wide integration really adds up to more accurate presence across the enterprise. And with accurate presence comes more people trusting in, and using the systems.

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Categories: Tools & Technologies