Etiquette and Efficiency When Collaborating

Over on The Smarter Office blog, I posted on etiquette and efficiency when collaborating:

From an etiquette point-of-view, if you want to talk to someone directly, I feel that it’s best to ask permission via a text-based instant message first. “yt?” (short-hand for “Are you there?”) is a common way I start IM chats with the people I work with, and if the answer is yes, my next question is “Can I call you?” Usually it’s a single button click to transition from an instant message to a voice call. Before we had presence we would just pick up the phone and call someone, which forces an interruption on the other person. Sometimes it worked, sometimes it didn’t. Now we have presence-enabled systems available, we can ask if it’s okay to call – and I think it’s polite to do so. I react negatively to a forced voice call through Skype – often ignoring it or declining to receive it.

Read more: Plantronics – The Smarter Office

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