Industry Updates

WWPYCBW: Technology (November 17, 2008)

IBM Foundations Server Appliance … IBM announced IBM Lotus Foundations Start, an appliance edition of its Foundations Server. “The IBM Lotus Foundations appliance has everything a customer needs to quickly set up a reliable IT infrastructure. The software uses the IBM Lotus Notes/Domino collaboration platform to enable employees to create, share and print Lotus Symphony documents, and work with email and calendar functions. Its automated design — self-configuring, self-healing, and self-managing daily systems operations — eliminates the need for routine maintenance and helps to ensure that critical data is protected through an integrated disk backup technology.” Available December. More

Instant Archive Viewer 2.1 … Instant Technologies released Version 2.1 of Instant Archive Viewer, its search and discovery tool for instant messaging transcripts from IBM Sametime or Microsoft Office Communications Server. Available immediately. More

Instant Queue Manager 2.6 … Instant Technologies released Version 2.6 of Queue Manager, its instant messaging routing product for contact centers. “Instant Queue Manager is the leading real-time solution for immediate, expert assistance.It acts as a ‘virtual IM receptionist’ to route either internal or external IM requests to agents ready to offer assistance, resulting in increased productivity, improved customer service, and shorter sales cycles.” Available immediately. More

Sametime and OCS Interoperability … IBM and Microsoft announced that it is testing interoperability between Lotus Sametime and Microsoft Office Communications Server 2007. The interop offering will include federated identity, presence and IM capabilities. More

Categories: Industry Updates