Dr. Paul Krivonos from CSUN (scroll down to get to him) teaches and consults on knowledge management.
He’s in New Zealand at the moment, and will be presenting a seminar on April 16 to the Christchurch chapter of the New Zealand Knowledge Management network, entitled Creating a Supportive Communication Culture for Knowledge Sharing.
“Information will flow much more freely in an organization where there is a positive communication climate, but may not flow at all, especially when it is most needed, if there is a negative communication climate. A supportive communication climate allows for a better exchange of information and a more positive work environment.
An organization’s climate can be equated to the weather—it is the atmosphere that people feel within the organization itself. It is an integral part of organizational culture. More specifically, communication climate is the atmosphere of supportiveness or defensiveness people feel within the organization and the feelings they have about sending and receiving messages.
To build a supportive communication climate you need to send messages that acknowledge effort, creativity, and teamwork, engage people in the decision making process, establish trust, which is maintained through consistency, congruity, reliability, and integrity.
Yet, it is still not enough to be a nice manager and create a nice environment in which to communicate, exchange information, and work. You must also communicate a sense of challenge to your employees by placing importance on high quality and establishing high performance goals.“