Team Collaboration

• Open-Xchange and 1&1 Internet … Open-Xchange announced a partnership with 1&1 Internet, for the offering of a fully hosted edition of Open-Xchange’s email and collaboration solution. “Under the terms of the partnership, 1&1 will offer a range of 1&1 branded email and collaboration services on the Open-Xchange platform to customers worldwide. Available first in Germany, and subsequently in the US, UK and France, 1&1 will offer the full set of Open-Xchange offerings including: personal information management (“PIM”) functionality, email, calendaring, contacts and task management together with advanced groupware features such as Documail, Smart Linking and Smart Document Sharing. The co-branded offerings will be available as stand-alone and as add-ons for existing hosting customers.” Open-Xchange
• Collaboration Success via Customer Service … Bob (from Parlano) writes about a recent customer who is using Parlano’s Persistent Chat solution to improve customer service as a strategy for competitive advantage. “In the use case of the account manager, they can share persistent chat rooms with the product teams and discuss requests specific to the customer. In the communication with the customer, the account manager will have better knowledge and provide better answers. In cases where the customer needs to interact with a team, this interaction can also take place in Persistent Chat rooms (we call them channels). Not only will the customer have the impression that they are being serviced by an army of people, but the dialog will be automatically persisted so that both sides of the conversation can read through archives when necessary.” Bob Serr

Productivity

• 10 R’s for Success … Dave has proposed a 10 step framework for success, with each step using an “R” word. “… The intent is to communicate a high-level framework — one that guides our thinking and actions. It won’t get you from zero to hero on its own, but if you follow it’s principles and philosophy, it may just guide you when you need it the most.” Dave Cheong
• 10 Steps to Overcoming Tech Worries … In our heavy reliance on tech to get our work done and live our lives, a breakdown can cause some major problems. Mark nails what we need to do to prevent such breakdowns from causing too much deproductivity. Productivity 501
• Nagless Reminders … Itzy outlines a strategy for ensuring people will respond to your emails as per their promises. In short: act as though they’re going to keep their word. Email Overloaded