More from Amazon on its new Amazon Go grocery concept store. And Larry at ZDNet contemplates the implications of Go for various sectors.
Amazon is experimenting with a grocery store with no checkout lines or counters: E-commerce giant Amazon has opened a bricks-and-mortar grocery store in Seattle without lines or checkout counters, kicking off new competition with supermarket chains. Amazon Go, the online shopping giant’s new 167-square-metre store, uses sensors to […]
In the interview We Can’t Work All the Time on HBR recently, there’s this gem (emphasis added in the final paragraph): SARAH GREEN CARMICHAEL: Well, I’m also curious to know, given these are a couple of things that you’ve learned through experience, are there other things where, as […]
Last week I presented the opening keynote at the Digital Workplace Conference 2016 in Auckland, here in New Zealand. It was a great privilege to be able to speak at the conference, especially on the topic of change management for digital transformation, an area I have focused on […]
In partnership with a Microsoft Business Partner, McDonalds is exploring the use of speech to text to point-of-sale for drive-through customers (presented as a cognitive play). In the way I think of digital transformation (or re-imagining effective work), this is a change of work practice: switching from one […]
I don’t bank with ASB Bank in New Zealand, and neither of the two banks I do business with offer this capability, but I was thinking about (okay, passionately arguing to myself about) one of the digital transformations introduced to the customer experience by ASB Bank while I […]
In the series: – Re-Imagining Effective Work (aka Digital Transformation) – What Is This? The re-imagining discipline / mindset / methodology isn’t content to stop at how new tools—of which Office 365 is but one example—impact work practice. If you embrace the work practice transformations as the first step, […]
The umbrella. Re-imagined. Process: 1. observe current state (we all do this with umbrellas – but don’t go beyond here; we accept what is). 2. imagine a different state. 3. do something about it.
One of my favourite examples of digital transformation is Air New Zealand. It’s a favourite because I get to fly Air New Zealand regularly to locations around the world, and so experience first-hand (some of) the innovations they have introduced. Those innovations include: – check-in machines in the […]
One of my key themes is called Re-Imagine Effective Work to Transform Possibilities to Realities, which I describe this way: Taking a wide view of the business world reveals many challengers to current industry business models, often fuelled by new technological innovations that are creatively applied to overturn […]