My article for Messaging News (September 2009) is now up … it’s an update on the mobile and wireless access article I wrote three years ago.

“Three years ago I wrote about the state of play with mobile and wireless device access to collaboration systems, such as instant messaging, collaborative workspaces, and customer relationship management (CRM). By “mobile and wireless device” I was referring to small form-factor devices, such as smartphones and PDAs, rather than their bigger brethren, the laptop. The general rule I proposed was “whenever a group of users make a system their habitat for collaborative work, mobile access will probably be required.” At that time I ultimately concluded that mobile and wireless access to instant messaging and CRM systems was pretty good, but access to collaborative workspaces was pretty bad. The purpose of this article is to review what’s happened during the past three years and give a state of play as of August 2009.“

Read more at messagingnews.com.