Focus on securing effective user adoption of new IT systems; it’s the biggest contributor to overall success.
“According to a study done by the Sand Hill Group and Neochange, the most critical factor (70% listed as number 1) for software success and return-on-investment is effective user adoption. Software functionality came in at 1% surprisingly, with organization change at 16% and process alignment at 13%. This is a remarkable result. You can have the best software in the world, with the most sophisticated features, analytics and integration, blah blah blah, but if people don’t use it, it isn’t going to add value.”
Categories: Industry Updates
Michael Sampson 