Most of the sessions that I’m attending today are in the “KM in Action & in the Business” track. The first up sessions is on

Delivering an Organization-wide KM Strategy, presented by Grant Margison (Information Leadership) and Moria Fraser (NZ

Parliamentary Service).

Grant laid out the main ideas of KM and collaboration, and the need for a structured approach.

Case Study of the NZ Parliamentary Service
Moira took the stage. The NZ Parliamentary Service has EDRMS and Intranet for definitive information, but the main gap at the

moment is around a lack of collaborative spaces (project spaces, team spaces, etc.)

A reference architecture helps (a) point out the gaps, and (b) with executive interaction.

Key current issues:
– governance requirements.
– resolving the “agenda” wars — even with one team
– satisfying different audiences, eg, searching vs browsing
– where does the core data come from; what’s the authoritative source of data (the single source of truth).

The document management systems, there are different drivers for involvement and usage:
– some people will naturally file documents into the records management system.
– for other people, they like the availability of authoritative documents.

Driving adoption has been a key project. Key ideas was to take the “capability x adoption = business value” formula.

KM in Action: The Role of Learning Styles
Grant is back, and has asked everyone to fill out a survey about buying a new tool or toy or thing. The question is, what are

the five key ways that *you* would use to learn about it. After it was completed, Grant asked us to fold the paper in half,

and then half again. There were four main styles:
– Experiment (rip open the box, power it up, and start pushing buttons)
– People (asking someone else how to do things)
– Practical problem solving (leave it to the last minute, and try to figure it out through the Quick Guide)
– Reference materials (opening the box, reading the manual end-to-end, and then using the tool).

Key idea: these styles are all so different, and by default, the person providing the training will orient it around their own style. That’s a problem. You actually need to create something that addresses all of the different styles.

Grant sees a difference between searching and finding. We need to be able to find things by different ways, eg, by topic, by FAQs, by contributor, by reuse value. Can lead to different findability techniques.

Summary
End users need unification across the different tools (EDRMS, CRM, Intranet, collaboration tools).