Greg is working at Ngai Tahu, but is talking about the work he has done in the past 5 years at other organizations.

Some big ideas:
– the web site is transitioning from a web site (“a place to dump stuff”) to a clever web site (“part of the way we work”).
– we make big assumptions about staff. Eg, one staff member at a firm didn’t know that you could copy and paste a URL from a Web page to an email.
– … eg, many non-IT people don’t have the big screens that IT professionals do
– get away from your desk and see how people use the intranet in their work
– watch your headlines … and the way that systems co-opt language and enforce their way of things on you
– manage who sees your private stuff … be wary of complex systems that allow multi-location publishing based on business rules
– getting staff involved …
– … (a) force them to use it — put things there they have to use to get their work done
– … (b) give staff something they might actually want to see .. eg, profiles about staff
– … (c) set up a photo gallery to let people share their photos
– … (d) let go of the control a bit … let people do things
– … (e) show what people are searching for on the Intranet
– avoid the big launch … it will kill you every time.
– … managers believe that “our staff are highly receptive and just love to hear new ideas from management” … most often, no.