Conference Notes

Notes on "Opening Comments from the Chair" (Julian Carver, Seradigm)

Day 2 of the BrightStar Intranets and Portal Management Summit for 2007 is starting. Opening question: who saw the lunar eclipse last night? Wonderful view from up here. Great city to be in.

Intranets I’ve Been Involved In
One intranet I was involved in was with the Financial Division at Telecom New Zealand (35 people). One key theme kept coming up in the design of the Intranet was the metaphor of the UI: they wanted a game, and they wanted it based on Monopoly. They couldn’t see the irony.

In a recent speech at the NZKM, Mike Riversdale (hi Mike!) presented on how they were using blogs and wikis at work. However, they took an invisible approach, not calling things out by name, but just adding editing and commenting capabilities on various places. It was a great idea.

In another Intranet project, Julian did some work at State Insurance. He thought that his methodology and approach would scale to 1,600 people … it seems to work well … but what he learnt in mapping out the information flows, he realized that information is just a vector. It’s a vector for knowledge. And knowledge is a vector for making decisions and delivering outcomes. As per in knowledge management, “knowledge is something that only exists in people’s heads, and information is one way of getting it out”. Within KM, we need to know who knows what, knowing what we know, and (one more). Question: How do we bring this thinking into our Intranets — Intranets not just for publishing, but as a place for knowledge.

On Today
We’ve got an interesting line up for today. Lots of great speakers.

Categories: Conference Notes