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Michael Sampson

Digital Transformation at Air New Zealand

One of my favourite examples of digital transformation is Air New Zealand. It’s a favourite because I get to fly Air New Zealand regularly to locations around the world, and so experience first-hand (some of) the innovations they have introduced. Those innovations include: – check-in machines in the […]

Taking a Toshiba Z20T to a Meeting

I met with a client earlier today to discuss running one of my workshops with his team so they could understand the possibilities (and warnings) of Office 365 in advance of unleashing the new tools on the firm. When we sat down in the coffee shop he put […]

NetDocuments and Office 365

One of the decisions facing firms evaluating Office 365 or already using the toolset is when to stay native and when to bring in complementary tools. There is a growing ecosystem of add-on tools for Office 365, for tasks such as initial migration, ongoing management, delegated administration, backup […]

Half-a-Call More Per Hour

A study of call centre workers by the Texas A&M Health Science Center School of Public Health found that workers with standing desks made about one half additional successful call per hour in comparison to co-workers who sat while working. The workers with standing desks alternated between standing […]

Fully Distributed Team + Face-to-Face Communication

Andrew shares the thinking and practices of Parse.ly’s fully distributed team, looking at the history underlying his way of managing the firm, the role of face-to-face communication, and how to work day-to-day in a distributed environment. It’s a good case study, conveying some great ideas. Here’s the piece […]

Do People in Virtual Teams Need Face Time?

Yesterday I presented a condensed version of the driving effective use workshop, albeit without a specific Office 365 focus. The “masterclass” was presented online to 10-12 people in Australia. After setting the scene (“What Does Effective Use Look Like?”), one of the questions from a delegate in the […]